Employee retention

6.8

1. Time spent per call

2. Number of calls taken

3. Number of distinct customers

4. Customer satisfaction

5. Customer surveys

6. Call logs

7. Total time on phone

8. Time between calls

The 3 that are the most important and best way to measure a help desk employee are customer satisfaction, call logs, and time between calls. I picked these 3 because they satisfy customers side and management side.